Merch Policies

Effective Date: October 2, 2026

1. Who Sells Our Merchandise

The Basketball Festival merchandise is sold by TBF Event Management, LLC, a Delaware limited liability company ("TBF Management," "we," or "us"), online and at The Basketball Festival events (each, an "Event"). "The Basketball Festival" name and logos are trademarks of The Basketball Festival, LLC, used under license. The Basketball Festival, LLC does not sell, manufacture, or distribute merchandise and is not a party to any sale.

This policy applies to all merchandise purchases and is part of our [Terms of Use].

2. Availability, Pricing, and Errors

All merchandise is subject to availability. Prices are listed in U.S. dollars and do not include applicable sales tax or shipping, which are shown at checkout. Product colors and appearance may vary slightly from images.

We may correct errors in pricing, descriptions, or availability. If an item was listed at an incorrect price, we may cancel the order for that item and refund the full amount you paid for it, and we will notify you by email.

3. Online Orders and Shipping

Processing. Most in-stock orders ship within [3] business days of purchase. During peak Event periods, processing may take longer, and we will show the expected ship time at checkout when it is longer than usual.

Order changes. Once an order has entered our fulfillment system, we cannot change the shipping address, add or remove items, or combine it with other orders. Please review your order carefully before submitting it.

Shipping. Online orders are shipped directly to the address you provide. Merchandise ordered online is not available for pickup at an Event unless we specifically announce a pre-order or Event pickup program.

Delays. If we cannot ship your order within the time stated at checkout (or within 30 days if no time was stated), we will email you with a revised shipping date and give you the option to cancel the delayed items for a full refund. If you do not respond, we may continue to fulfill the order as permitted by law.

Out-of-stock items. Although we update inventory regularly, an item may sell out after you order it. If that happens, we will remove the item from your order, issue a full refund for it, and notify you by email.

4. Event Sales and Pre-Orders

Purchases at the Event are final sale. Merchandise bought at an Event cannot be returned or exchanged, except for defective items as described in Section 5. Please check sizes and items before leaving the merchandise area.

5. Returns, Exchanges, and Defective Items

Online returns. Merchandise bought online may be returned within 30 days of delivery if it is unworn, unused, unwashed, and in its original condition with the original tags attached. [Final-sale, clearance, and personalized items cannot be returned unless defective.]

To return an item:

Email merch@thebasketballfestival.com before sending anything back. We will send return authorization and instructions.
Ship the item to us following those instructions. Returns sent without authorization may not be accepted.
After we receive and inspect the item, we will refund the item price to your original payment method, typically within 7 to 10 business days. Original shipping charges and return shipping costs are not refundable.

Online exchanges. To exchange an item for a different size or style, contact us at merch@thebasketballfestival.com and return the original item following the return process above. If the item you want is available, we will ship it to you. If it is not, we will refund the original item instead.

Defective or incorrect items. If you receive an item that is defective, damaged when delivered, or not what you ordered, contact us within [30] days of delivery or of purchase at the Event, with your order details and photos of the problem. We will replace the item with the same item, or, if it is unavailable, issue a full refund, and we will cover the cost of shipping for defective or incorrect items. This does not limit any rights you have under applicable law.

6. Promotional Codes, Discounts, and Gift Cards

Promotions. Promotional codes and discounts are subject to the terms stated in the offer, have no cash value, may not be combined unless stated, and may be changed or ended at any time without affecting orders already placed. Unless an offer says otherwise, the following items are not eligible for discounts:

Limited-edition merchandise
Exclusive Event collections
Bundles and package deals
Items marked "No Discounts"

If you return an item bought with a discount, the refund will be the amount you actually paid.

For questions about promotional codes, gift cards, or special offers, contact merch@thebasketballfestival.com.

7. Lost, Stolen, or Damaged Packages

If your package is lost or damaged before the carrier marks it as delivered, contact us within [14] days of the expected delivery date and we will work with the carrier to replace your order or refund it. We are not responsible for packages that are lost or stolen after the carrier marks them as delivered to the address you provided, or for orders delayed or misdelivered because of an incorrect address you entered.

8. Apparel Care

To get the most life out of your apparel, wash it inside out in cold water with a gentle detergent, do not use bleach, tumble dry on low heat or hang dry, and avoid ironing directly on printed graphics, logos, or patches. Damage caused by improper care is not covered as a defect.

9. Legal Terms

To the fullest extent permitted by law, our liability for any merchandise purchase is limited to the amount you paid for the item, and neither TBF Event Management, LLC nor The Basketball Festival, LLC is liable for indirect or consequential damages. Disputes about merchandise purchases are governed by our [Terms of Use]. Nothing in this policy limits any rights you have under applicable consumer protection laws. We may update this policy at any time; the version in effect when you placed your order applies to that order.

10. Customer Service

For all merchandise questions, contact merch@thebasketballfestival.com, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

We appreciate your support and look forward to welcoming you to The Basketball Festival.