Merch Policies

 

The Basketball Festival Merchandise Sales Policy

 

All merchandise sales are subject to availability.

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Please note:

 

• Merchandise purchased at The Basketball Festival venue is considered final sale.

• Online merchandise orders may qualify for returns as outlined below.

• We cannot modify or cancel orders once they have been submitted and processed.

 

PROMOTIONAL CODES & DISCOUNTS

 

Promotional offers may be subject to restrictions and exclusions.

 

The following items may not be eligible for discounts:

 

• Limited-edition merchandise

• Exclusive event collections

• Bundles and package deals

• Items specifically marked "No Discounts"

 

For questions regarding promotional codes, gift cards, or special offers, please contact:

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merch@thebasketballfestival.com

 

PRE-ORDERED EVENT MERCHANDISE

 

Fans who purchase merchandise in advance through ticket packages, VIP packages, or promotional offers will receive detailed pickup instructions via email prior to the event.

Items must be collected during designated pickup hours at the festival.

 

ONLINE ORDER PROCESSING

 

Most in-stock merchandise orders ship within 3 business days of purchase.

 

During peak event periods, shipping and fulfillment times may be extended.

 

Once an order has entered our fulfillment system:

 

• Shipping addresses cannot be changed.

• Items cannot be added or removed.

• Orders cannot be combined with other purchases.

 

RETURN POLICY

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For online orders only.

 

Eligible merchandise may be returned within 30 days of delivery if:

 

• The item is unworn and unused.

• Original tags remain attached.

• The item is returned in its original condition.

 

Return Guidelines

 

1. Contact merch@thebasketballfestival.com before returning any item.

2. Return authorization instructions will be provided by our customer service team.

3. Shipping charges are non-refundable.

4. Refunds are issued to the original payment method.

5. Refund processing typically occurs within 7–10 business days after receipt and inspection of the returned merchandise.

 

Defective Merchandise

 

Defective items may be replaced for the same item, subject to inventory availability.

 

EXCHANGE POLICY

 

For online orders:

 

1. Contact our merchandise team to request an exchange.

2. Return the original item following the approved return process.

3. If the requested size or item is available, an exchange will be processed.

 

If inventory is unavailable, a refund may be issued instead.

 

OUT-OF-STOCK ITEMS

 

While inventory is updated regularly, merchandise availability is not guaranteed.

If an ordered item becomes unavailable:

 

• The item may be removed from the order.

• A full refund will be issued for the unavailable item.

• Customers will be notified by email regarding any order adjustments.

 

SHIPPING INFORMATION

 

Currently, all online merchandise orders are shipped directly to customers.

 

Unless specifically announced as part of a pre-order promotion or event pickup program, merchandise orders are not available for onsite pickup.

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CARE INSTRUCTIONS FOR APPAREL

 

To maximize the life of your TBF apparel:

 

• Wash inside out in cold water.

• Use a gentle detergent.

• Do not use bleach.

• Tumble dry on low heat or hang dry.

• Avoid direct ironing on printed graphics, logos, or patches.

 

LOST, STOLEN, OR DAMAGED PACKAGES

 

The Basketball Festival is not responsible for packages that are lost, stolen, delayed, or damaged after they have been delivered by the carrier.

 

Customers are encouraged to contact the shipping provider directly regarding delivery-related issues.

 

CUSTOMER SERVICE CONTACT

 

For all merchandise-related questions:

 

merch@thebasketballfestival.com

 

Customer Service Hours

Monday–Friday
9:00 AM – 5:00 PM (Eastern Time)

 

We appreciate your support and look forward to welcoming you to The Basketball Festival.

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