Question 1

Where is The Basketball Festival taking place?

Accepted Answer

Coming Soon!

Question 2

How much does the venue charge for parking?

Accepted Answer

Coming Soon!

Question 3

Are tickets refundable?

Accepted Answer

All ticket sales are final. If the event is postponed or canceled, refund policies will follow festival terms & conditions.

Question 4

Will there be on-site ticket sales?

Accepted Answer

No. All Tickets must be purchased online.

Question 5

Do children need tickets?

Accepted Answer

Children under 3 years old are free with a paying adult. All other attendees must have a valid ticket.

Question 6

Will I receive physical tickets or digital tickets?

Accepted Answer

All tickets are delivered digitally via email. You may present them on your phone or print them for entry.

Question 7

Is re-entry allowed?

Accepted Answer

Yes, re-entry is allowed with a valid wristband or credential. Please keep your ticket and wristband on you at all times.

Question 8

Are group or team tickets available?

Accepted Answer

Yes! We offer discounted group rates for teams, schools, and organizations. Please contact us at support@thebasketballfestival.com for group ticket inquiries.

Question 9

Are there accessible seating options?

Accepted Answer

Absolutely. ADA seating and accommodations are available. Please contact us at support@thebasketballfestival.com in advance for assistance.

Question 10

Are there any fees associated with the ticket purchase?

Accepted Answer

Yes. Each ticket has a processing charge, a facility fee, and State Sales Tax.

Question 11

Are there any venue restrictions?

Accepted Answer

The following items are not allowed to be brought into any of our venues:

Animals, Artificial Noise Makers, Backpacks with multiple pockets, Only clear bags are allowed to be brought into the stadium (any size), Diaper bags accompanied with an infant and clutch purses (no larger than 4.5” x 6.5”) are allowed, Backpacks, bags, and purses, unless as noted, are not allowed to be brought into the venue, Bicycles, Cameras with detachable lenses, Chairs (of any kind), including seatbacks, Coolers, Drones/Unmanned aerial vehicles, Fireworks, Food or Drink of any kind, Ice Bags, Illegal Substances, Laser Pointers, Poles/Sticks for Flags or Signs, Signs/Banners/Flags larger than 3′ x 2′ (except when pre-approved by Management for recognized supporters groups), Smoke Devices/”Smoke Bombs”, Smoking, Basketballs, Strollers (large, non-collapsible; collapsible strollers permitted), Throwing objects in stands or onto field, Umbrellas, Video Cameras and Go Pros (hand-held still cameras are permitted), Weapons of any kind.

*Exceptions will be made for those with medical requirements or special needs; fans should carry necessary documentation, credentials or identification; diaper bags permitted only if accompanied by an infant.
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For the safety of our patrons, all guests entering the venues are subject to search as permissible by law. All tickets are non-refundable.

FAQ